Mentology PA

Last updated: 26 October 2026 PART A: CORE TERMS (ALL APPS) A1. About these Terms These Terms are an agreement between you and Mentology (ABN 24 378 442 355), of Noosa Heads, Queensland, Australia. They apply to AI-Mentor, AI-Companion, Study-Mentor, Mentology PA and the Mentor Learning Program (each an "app"). Your agreement is made up of Part A (these core terms), the schedule in Part B for the app you use and our Privacy Policy at mentology.com.au/privacy-policy/. If an app schedule differs from Part A, the schedule applies for that app. If an organisation, university or college gives you access, the organisation agrees to these Terms for its account and you agree to them as a user. A2. Who can use the apps - You must be 18 or older. - If you register for an organisation, you confirm you are authorised to act for it. - Keep your access key private. Do not share it with anyone else. A3. What the apps are and what they are not Each app is an AI support tool. It uses the Mentology Framework (Mentology's own method and knowledge material) and, where relevant, the files you or your organisation connect. The apps are not a medical, psychological, psychiatric, crisis, legal, accounting, tax, financial advice or academic grading service. They do not diagnose, treat or give regulated professional advice. If you or someone else is in danger, call 000. For crisis support, call Lifeline on 13 11 14 or Beyond Blue on 1300 22 4636. A4. AI has limits The apps use automated computer programs and large language models. They can be wrong, incomplete or out of date, even when grounded in the Mentology Framework. You are responsible for your own decisions and for checking any output before you rely on it, send it or act on it. A5. Your data and privacy Our Privacy Policy explains in full how we handle personal information. In short: - Your conversations are processed by AI model providers to generate replies. Our provider account is set so that providers may not train on your data and OpenAI and Google requests use zero data retention routes. - Your files stay in your own (or your organisation's) Google Drive. Mentology stores only file names, Drive IDs and short text extracts. - We never sell your information or use what you share in the apps for advertising. - You can delete your account and Mentology-held data at any time. Routine hosting backups may hold a copy for up to about six weeks. A6. Connected services Connecting Google or other services is optional and you can disconnect at any time. When you disconnect, we ask Google to revoke our access and delete our stored sign-in tokens. Features that need that connection will then stop working. That is by design, not a fault. A7. Ownership - You own what you put in: your messages, reflections, insights and files. Your organisation owns the files and material it connects. - Mentology owns the Mentology Framework, its method material, the apps, software and prompt design. - We give you a personal, non-exclusive, non-transferable licence to use the app you have access to, for as long as your access lasts. A8. Acceptable use You agree not to: - use an app to create illegal, harmful, abusive, defamatory or fraudulent material; - try to reverse engineer, copy or bypass the apps, including through prompt injection or "jailbreak" instructions; - use automated tools to scrape or harvest outputs, including to train other AI models; or - share your access key or let others use your account. A9. Suspension and ending your access You can stop using an app and close your account at any time. We may suspend or end access if there is a serious or repeated breach of these Terms, a security risk or misuse of the app. Where reasonable, we will tell you why and give you a chance to fix the problem first. A10. Australian Consumer Law Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or changes those rights. To the extent the law allows and apart from those guarantees, Mentology is not liable for indirect or consequential loss, or for loss caused by relying on AI output without checking it. Where the law allows us to limit our liability for a failure to meet a guarantee, our liability is limited to supplying the service again or paying the cost of having it supplied again. A11. Changes We may update the apps and these Terms. For material changes, we will give you at least 14 days' notice by email or in the app. If you do not agree, you can stop using the app before the change takes effect. A12. Resolving concerns: the Council Approach Mentology values direct, honest conversation. If something goes wrong, please contact us first at support@mentology.com.au. We will sit down with you in good faith to understand the concern and find a fair outcome. If that does not resolve it, either of us may suggest an independent mediator. This approach does not limit your right to contact a consumer protection agency, the Office of the Australian Information Commissioner, a tribunal or a court at any time. A13. Governing law These Terms are governed by the laws of Queensland, Australia. A14. Contact Mentology, Noosa Heads, Queensland. Email: support@mentology.com.au PART B: APP SCHEDULE Schedule 4: Mentology PA Mentology PA is an AI executive assistant. It helps with email, calendar, travel options, income and expense records, phone answering and document drafting. What the PA will never do on its own - Send an email. It prepares Gmail drafts only. You send them. - Add a calendar event or an Income & Expense row without your confirmation. - Book or pay for travel or spend money of any kind. - Permanently delete a message or record without your confirmation. Document drafting When you supply your own template and source material, the PA drafts into it as an intern would. Every draft carries the line "Drafted by PA, requires professional review before use." You must review, edit and take ownership of any draft before using it. Mentology does not supply professional templates and does not warrant the professional adequacy of drafts. Phone answering Phone answering uses a Twilio account and number that you own and pay for directly. Calls and texts are logged as text, never as audio. If you connect Google Contacts, the PA matches an incoming caller's number to your contacts so it can greet existing clients by name and show who called. Fees, trial and cancellation - Standard Tier: $29 AUD per month. Executive Tier: $290 AUD per year. Payments are processed by Stripe. - New subscriptions include a 14-day free trial. Your card is not charged until the trial ends. - Cancel at any time at pa.mentology.com.au/billing. Cancellation takes effect immediately and you will not be charged again. - Twilio number and usage costs are not included. - The PA is not an accounting, legal, tax or financial advice service.